TERMS & CONDITIONS

Welcome to Book N Ride Limo! Our services are provided subject to the following Terms & Conditions. By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

Payment Methods – Unless otherwise agreed to in advance and in writing, total charges incurred will be billed to the client’s credit card. We accept VISA, MasterCard, American Express, and Discover credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.

Airport Transfers – We provide a flat rate for most domestic commercial airport pickups and drop-offs to or from LAX in the immediate CT, NY, NJ area and involving most major airports and metropolitan areas across the US. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time. Our standard complimentary wait time for departures is 15 minutes, domestic air/train arrivals 45 minutes, international air arrivals 75 minutes. After the complimentary wait time, waiting time will be charged in 15 minute increments at the vehicle’s prevailing hourly rate. Additional charges may be incurred for deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, etc. Services in areas outside our corporate owned locations may also incur additional charges. Vehicles in International Markets may incur a mileage charge, in addition to the hourly rate. These charges are subject to the time used and distance traveled. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Book N Ride Limo by each respective airline. Book N Ride Limo is not responsible for delays caused by the airline’s automated system or otherwise. Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.

Point to Point Transfers – We may provide point-to-point transfer rates for local pickups and drop-offs within the immediate CT, NY, NJ service area. Wait time beyond the fifteen (15) minute grace period, as well as for extra stops or indirect routing, are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.

Hourly Service – We provide an hourly rate for all other services based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. All hourly rates are subject to an hourly minimum and are billable from the time the vehicle leaves the garage until it returns.

Cancellations & Changes – We understand that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

• For local service in the CT, NY, NJ area, we generally accept cancellations on sedan & SUV airport transfers without a charge three (3) hours before the scheduled pick-up time.
• Vans, Mini busses, premium and specialty vehicles have a 4 hour minimum and a 72 hour cancellation policy.
• Motor coaches require no less than 2 week cancellation notice

Stops (Airport & Point-to-Point Transfers)

Additional charges may apply for deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, and services in areas outside our corporate-owned locations. Vehicles in International Markets may also incur a mileage charge in addition to the hourly rate. These charges are subject to the time used and distance traveled. If you have any questions regarding these or any other charges, please contact our customer service representatives.

Admin/Licensing Fee – Surface Transportation Charge

A 10% administrative fee for miscellaneous licensing, insurance, and administrative expenses, calculated on the base fare, stop charges, and wait time, will be added to your bill.

Other Charges – Also no charge for Curbside Pickup at the airport and for baggage claim Pickup there’s extra for parking and additional 10% for the driver.

Holiday & Off-Hour Surcharge – A $45 surcharge may be added to the base fare on transfers for the following holidays and during the hours of 11:59 pm and 4:59 am: New Year’s Day, Thanksgiving Day, and Christmas Day.

Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.

Staff Accommodations – On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided by the client. A per diem may be applied in addition to lodging expenses.

Rates, Charges, and Terms – Rates, charges, and terms are subject to change without notice.

Thank you for choosing Book N Ride Limo.